Emergency & On-call Contact
Who to call, when, including our on-call service for evenings, nights and weekends.
One number, around the clock
Call 01772 369045
The office is open right now (Mon–Fri 8.30am–5.00pm). You’ll reach our Preston team directly. The office is closed just now. Our on-call team answers this number for urgent care matters (5.00pm–8.30am and weekends).
Our hours at a glance
| When | Who answers |
|---|---|
| Monday–Friday, 8.30am–5.00pm | Office team: enquiries, bookings, rotas, everything |
| Weekdays 5.00pm–8.30am | On-call team: urgent care matters |
| Weekends & bank holidays | On-call team: urgent care matters |
What counts as an on-call matter?
- A care staff member hasn’t arrived for a scheduled visit
- An urgent change in a client’s condition or circumstances that affects tonight’s or tomorrow morning’s care
- A safeguarding concern about a Flexecare client
- Providers: urgent staffing failures for imminent shifts
- Flexecare staff: anything you’d normally raise with a supervisor that can’t wait
What should wait for office hours?
New care enquiries, quotes, invoice questions, rota change requests for later in the week, and job applications are all handled best (and fastest) by the office team on the next working day. For brand-new enquiries you can also request a callback or email enquiries@flexecare.com any time.
Reassurance for existing clients and families
If you receive care from Flexecare, save 01772 369045 in your phone under “Flexecare, any time”. Whatever happens and whenever it happens, a real person who can actually act answers that number. That is the point of us.
Ready to talk about care?
Speak to our Preston team about support at home, from 30-minute visits to full live-in care. Your assessment is free, friendly and carries no obligation.