Frequently Asked Questions

Domiciliary care, also called home care or care at home, means trained care staff visiting you in your own home to help with daily living: personal care such as bathing and dressing, medication, meals, housework, companionship and specialist support for conditions like dementia. Instead of moving into a care home, the care comes to you, from 30-minute visits up to 24/7 live-in support. Read our full guide: What is domiciliary care?

It depends on how many hours you need, when visits happen, and whether specialist support is involved. Visiting care is charged per visit; live-in care is a weekly package. Rather than guessing, we assess for free and give you a written, itemised quote with no obligation. Our Costs & Funding guide explains exactly how pricing works.

Quite possibly. Your local council must provide a free care needs assessment, and if you qualify financially it can fund some or all of your care, importantly, the value of your home is disregarded while you or your partner live in it. NHS Continuing Healthcare can fully fund care where needs are primarily health-based, and benefits such as Attendance Allowance (not means-tested) add real money towards visits. See Costs & Funding for the full picture.

Domiciliary care does not need to be a long-term arrangement. It can be short term to provide respite care. It can also be for the period of recovery following a medical emergency, such as a stroke. Packages step down or end whenever they should, with the door always open if needs return.

Yes. Our care staff receive dementia-specific training, and our Care Manager brings 14+ years of specialist experience with dementia and cognitive impairments. Familiar surroundings often reduce distress, and with consistent care staff, routine-led support and options for night or live-in care, many people live well with dementia at home right through to later stages. See Dementia Care.

We keep your team deliberately small, usually a handful of consistent, familiar faces rather than one person alone. That protects continuity (holidays and sickness happen) while ensuring you are never greeted by a stranger. Every new team member is introduced properly before supporting you alone.

Your preferences genuinely shape the match, personality, interests, language, and whether you’d prefer a male or female care staff member are all recorded at assessment and respected in rostering. And if someone isn’t the right fit, tell us and we’ll re-match without awkwardness. The relationship matters too much to be polite about.

Three steps: call us on 01772 369045 (or request a callback); we visit for a free, no-obligation assessment and design a personalised care plan; you approve the plan, meet your care staff and choose your start date. Our guide Where do I start? walks the journey step by step.

Yes, our domestic support service covers light housework, laundry, bed changes, shopping (with you or for you), errands and prescription collection. Many clients combine it with personal care or meals so one friendly visit covers everything.

Absolutely. Carers can accompany you to GP, hospital and other appointments, door to door, including mobility support and a second pair of ears, and support you to get out into the community: shops, clubs, church, family visits or simply a walk. See Companionship.

Often same-day for urgent gaps, depending on the role and setting. Our infrastructure is built for rapid response, and our on-call team answers evenings and weekends. Planned rosters and block bookings can be confirmed well in advance. Call 01772 369045 or request staff online.

Enhanced DBS, right-to-work, employment references and training records for all staff, plus current NMC registration (verified) for nurses. Compliance documentation packs are available to your service on request.

Registered General Nurses (RGN), Registered Mental Health Nurses (RMN), Registered Nurses for Learning Disabilities (RNLD), Healthcare Assistants and Support Workers, for emergency cover, temporary contracts, block bookings and permanent placements across the North West.

That’s our preference too, consistency protects your residents and your standards. Recurring and block bookings are prioritised in our rostering so the same matched staff return wherever possible.

Not for our Healthcare Assistant roles, experience is beneficial but not essential, because we provide comprehensive, paid training and a full induction. What we can’t train is kindness, reliability and communication; bring those and we’ll build the rest. See HCA vacancies.

Email your CV to enquiries@flexecare.com, use the application form, or call 01772 369045 for an informal chat first, plenty of great care staff start with a phone call, not a CV.

An enhanced DBS check, right-to-work verification and references, plus NMC registration checks for nursing roles. It’s a values-based process: we recruit for compassion and reliability, then verify everything properly. Details on How We Recruit.

Community domiciliary roles come with competitive pay plus paid mileage between clients. See Benefits & Rewards.